Craft Auto Middleware Console

Select a chat

Choose a conversation from the left panel.

Select a conversation to view messages.

Settings

Automation Order Product Send Resume Payment Mode Max Quantity Default Country Default Greeting WhatsApp Verify Token WhatsApp API Version Phone Number ID Business Account ID WhatsApp Access Token WhatsApp App Secret Resume File Types Resume Prompt Text

Delivery Charge Slabs

Min Qty	Max Qty	Charge	Action

Delivery Charge Product Delivery Engine Engine Base URL Engine Token Origin Pincode Engine Timeout (s) Enabled Couriers Courier Charge Product Fallback Weight (g) Fallback Length (cm) Fallback Width (cm) Fallback Height (cm) Extra Delivery Notice

ERP Connection

Single profile. JSON APIs only. No field mapping needed.

Enable Integration Type Auth Type Base URL Bearer Token Auto Refresh Token ERP DB Name OAuth Client ID (for auto refresh) OAuth Client Secret (for auto refresh) Timeout Seconds Connector ID (read-only)

Endpoint Setup

Configure Sales and HR endpoints separately. Core 5 Sales endpoints are required.

Operation	Middleware sends	ERP should return
Sales Endpoints
LIST_PRODUCTS (Required)	active_only, page, limit	items[] with id, name, price, currency, active
GET_PRICE (Required)	external_product_id, qty	unit_price, currency
UPSERT_CUSTOMER (Required)	phone, name	external_customer_id
CREATE_ORDER (Required)	external_customer_id, items[], order_note, totals	external_order_id, order_number, status
CONFIRM_ORDER (Required)	external_order_id, payment_info	status
SET_ADDRESS (Optional)	external_order_id, address fields	status
GET_ORDER_STATUS (Optional)	external_order_id	status, order_number
HR Endpoints
LIST_JOBS (Optional)	active_only, page, limit	items[] with id, name, active, department_name
CREATE_APPLICANT (Optional)	name, email, role, phone, resume_*	external_applicant_id, status
Common/Auth
AUTH (Optional)	Optional (if ERP needs token issue check)	access_token (optional)

Product Catalog

WhatsApp product and flow operations

Sales Orders

Order management module will be added in a later phase.

Configuration

Select Product

Choose a product from the left panel

Disabled

Display Name Short Description Flow

ERP Base Price (Read-only) Bot Override Price

No ERP base price available

Public Visibility

When disabled, this product will not appear in the WhatsApp menu.

Image Upload + Attach

Bot Product Image file

Uploaded Images

ID	URL

Enabled Products

0Live

Assigned Flows

0Mapped

Attached Images

0Total

Job Positions

HR roles synced from ERP and ready for application flow mapping.

Configuration

Select Job Position

Choose a position from the left panel

Disabled

Display Name Short Description Flow

Sort Order Tags Department (Read-only)

Public Visibility

When disabled, this job will not appear in WhatsApp HR menu.

Bot Flows

Design WhatsApp conversation flows using step cards and live JSON sync.

Visual Flow Builder

Configure each step with validations, mapping rules, and options.

0 Steps

WhatsApp Preview

Live simulation of how each flow step appears to the customer.

Create Meta Template

Name Language Category Header Text Body Text Footer Text

Name	Status	Category	Language